CBRE Moran Team · Bay Area Tenant Representation

The Sales Bible

Your complete playbook for prospecting, pitching, and closing — from cold call to signed lease. Built around the Bay Area market and the full weight of CBRE behind you.
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How to Use This Playbook

This is your operating manual. It's not meant to be read once — it's meant to be lived in. Memorize the value props. Drill the cold call scripts. Use the cadence religiously. Every section connects to the next.

Step 1
Know Your Value

Before you pick up the phone, internalize the CBRE and Moran Team value props. You need to know them cold — because they're the answer to every objection and every "so what?"

Step 2
Execute the Cadence

Prospecting is a system. Follow the 12-touch, 28-day outreach cadence. The brokers who win are the ones who never fall off a prospect. Consistency beats brilliance.

Step 3
Find Pain, Deliver Value

Your job on every call is to find pain first, then match your value props to it. Never lead with features. Lead with questions. The broker who asks the best questions wins the mandate.

Your Target Universe

Primary Targets

  • Tech companies — seed through late-stage, Series A–D, with 10–500 employees. Watch for VC funding announcements.
  • AI companies — the hottest segment in Bay Area right now. Anthropic, xAI, Databricks et al. are expanding rapidly. Target AI-adjacent firms too.
  • Life sciences — biotech, pharma, medical devices. Particularly Peninsula/San Mateo (one of the highest concentrations of life science in the world).
  • Professional services — law firms, financial services, consulting. Stable, repeat clients.

Trigger Events to Watch

  • VC funding rounds announced (Crunchbase, TechCrunch)
  • Lease expirations 18–24 months out (CoStar)
  • Headcount growth on LinkedIn
  • Job postings spike (signals expansion)
  • Sublease space listed (tenant in distress)
  • New exec hire (new decision-maker)
  • Lease renewal options expiring
  • M&A activity (office consolidation)
The #1 Rule of This Business
  • Every company is either in the market, about to be in the market, or should be in the market. Your job is to find the ones where you can add value right now — and stay top of mind for everyone else.
  • Real estate is relationship-driven. The broker who calls most consistently, provides the most value, and is easiest to work with wins the business. You don't need to be the smartest person in the room. You need to be the most prepared and most persistent.
  • Landlords pay both sides of the commission. Tenant rep costs the client nothing. This is one of the easiest value pitches in professional services.
Know Your Market

Bay Area Market Intelligence

You are the expert. Prospects don't have time to track the market — that's what they're paying you for. Have these facts loaded and ready to deploy in every call and meeting.

28%
SF overall vacancy (Q1 2026) — down 370 bps YoY. Recovering, but still elevated.
3.4M
SF leasing in Q1 2026 — up 43% YoY. Strongest since 2019.
14
Bay Area entries in top 100 US office leases in 2025 — most in the nation alongside NYC.

The Flight-to-Quality Story (Your Most Important Narrative)

The Market Narrative Right Now

Prime and Class A space is recovering fast. Trophy assets are back to near-2019 rent levels. But Class B/C remains challenged. The spread between best-in-class and commodity is the widest it's ever been. This is the tenant rep opportunity: helping clients understand where to play, what leverage they have, and when the window to act starts closing.

SF & North Bay

  • Office leasing hit a 6-year high in 2025 — 9.38M SF for the year
  • AI companies and tech driving virtually all momentum — Sierra AI (258K SF at 185 Berry), OpenAI, Nvidia, Anthropic
  • Net absorption positive for 5 consecutive quarters as of Q1 2026
  • Vacancy fell 3.7% during 2025 — largest annual decline since 2011
  • Sublease availability down 15% YoY to 4.6M SF — lowest since early 2020
  • Zero new construction in the pipeline — supply constrained
  • Average effective rents at $79.67/SF — nearly back to 2019 levels

Peninsula / South Bay

  • Peninsula vacancy 21.7% at YE 2025, with positive absorption 3 consecutive quarters
  • Class A and newly delivered assets capturing ~60% of leasing volume
  • San Mateo County has one of the highest concentrations of life science companies in the world
  • Databricks signed 3 Bay Area leases including major Sunnyvale commitment
  • Life sciences vacancies nationally rising — meaning Bay Area life science tenants have real leverage
  • 1.3M SF under construction on Peninsula, primarily BTS

What This Means for Tenants (Your Pitch)

Window of Leverage Is Narrowing

Tenants who act now — before the market fully recovers — will lock in concessions (free rent, TI, below-market base rent) that won't exist in 18 months. Especially in SF proper where vacancy is compressing fastest.

Best Space Going Fast

Prime buildings are already competitive. As of Q1 2026, prime vacancy is 4.8 percentage points tighter than non-prime. Tenants wanting trophy space need to move now. Their best options won't be there next year.

No New Supply Coming

With zero construction in the pipeline and limited speculative development, the supply glut is being absorbed by demand. When it clears, rents go up and concessions disappear. History is very clear on this.

Life Science: Real Leverage

US life sciences vacancy is 23.4% nationally. Landlords are negotiating hard. For life science tenants, now is the single best time in a decade to renegotiate, expand, or relocate to better space on better terms.

Value Proposition #1

Why CBRE

CBRE is not just the largest commercial real estate firm in the world — it's the firm with the most data, the deepest relationships, and the broadest platform. These are the reasons clients choose CBRE, and how you translate them into value for Bay Area tenants.

VP 01
Unmatched Market Intelligence

CBRE is the only firm with real-time proprietary data through VTS Lease — giving our brokers market insights unavailable anywhere else. We're not reading the same CoStar reports as everyone else. We see live deal flow, live touring activity, and live absorption metrics.

→ "We see what's happening before it shows up in the market data."

VP 02
Both Sides of the Table

Because CBRE represents major landlords AND tenants across the Bay Area, we know exactly what landlords will accept. We know their pressure points, their financing situations, their vacancy stress. We walk into every negotiation knowing the other side's playbook.

→ "We don't just negotiate leases — we know what the landlord will accept on day one."

VP 03
Global Platform, Local Execution

For any company with multi-market footprint — or any company that may expand beyond the Bay Area — CBRE can seamlessly coordinate across 100+ countries. One relationship, global execution. No other firm matches this depth.

→ "When you open your next office in Austin or NYC or London, we're already there."

VP 04
Full-Service Platform

Beyond leasing: CBRE offers project management, facilities management, workplace strategy, valuation, capital markets, and sublease disposition — all under one roof. The tenant who hires CBRE for leasing has access to every real estate service they'll ever need.

→ "We don't just find you a space. We can build it out, run it, and eventually sublease it for you."

VP 05
Dedicated Life Sciences Practice

CBRE has a specialized life sciences practice in the Bay Area led by dedicated Vice Chairs. Lab buildouts, regulated manufacturing, specialized MEP requirements — we have the exact expertise for the most complex life science real estate. Not a generalist team pretending.

→ "We've built more labs in the Bay Area than anyone. We know what your build-out will actually cost."

VP 06
Transaction Volume = Better Deals

CBRE closes more transactions in the Bay Area than any competitor. Landlords want to do business with CBRE brokers because the volume is there. That relationship capital translates directly into better terms, faster deal-making, and concessions other brokers can't get.

→ "Landlords pick up our calls. They want to close deals with us."

VP 07
Best-in-Class Research

CBRE's research team produces the most cited, most comprehensive market reports in the industry. Our clients make decisions based on data, not gut feel. Every recommendation we make is backed by the deepest proprietary dataset in commercial real estate.

→ "Our clients know they're not guessing. They have the data."

VP 08
Workplace Strategy & Project Mgmt

CBRE's project management team handles design, permitting, construction, and delivery. For tenants executing complex buildouts — tech campuses, lab buildouts, creative offices — having the PM team on the same platform as the brokerage compresses timelines and reduces risk.

→ "We've reduced buildout timelines by months because we're not handing off to a stranger."

CBRE vs. The Competition — Talking Points

vs. JLL
JLL has comparable global footprint

JLL is strong globally but CBRE has more Bay Area deal volume, more proprietary data through VTS, and a deeper landlord relationship network in this specific market. In the Bay Area specifically, CBRE is #1 by transaction count and team depth. This is our backyard.

vs. Cushman & Wakefield
Cushman focuses on tenant-only rep

Because CBRE represents major landlords, our brokers have insider knowledge that pure tenant-rep-only firms simply don't have. We know what buildings are struggling, what concession packages are available, and what will close. That intelligence is priceless in a negotiation.

Value Proposition #2

Why the Moran Team

Being at CBRE is the floor. The Moran Team is the ceiling — one of the largest and most active teams in California, with the depth and deal velocity that translates directly into better outcomes for clients.

The Moran Team Elevator Pitch
  • One of the largest tenant representation teams in California, operating within CBRE's Bay Area platform
  • Deep specialization in tech and life sciences — the two dominant industries shaping Bay Area real estate right now
  • Dual-sided expertise: our landlord rep work means we see what landlords will accept and what they're afraid of
  • Boutique-level service with institutional-level resources — you get senior attention, not junior handoffs
  • Track record of getting clients into better space, on better terms, with fewer surprises
TEAM 01
Scale = Leverage for Every Client

Our deal volume means landlords compete harder for our clients' business. When you're known in the market as a major team, landlords extend concessions to stay in our deal flow. Every client we bring benefits from the team's reputation and relationships.

→ "Landlords know when a Moran Team client is in the market. They want that deal."

TEAM 02
Insider Knowledge from Both Sides

Our landlord rep work is a secret weapon for tenant clients. We know the financial pressures on specific buildings, which landlords need to fill space vs. which can afford to wait, and what deals are getting done off-market. Our tenants walk in armed with intelligence their competitors don't have.

→ "We know the buildings that have loan covenants coming due. That's negotiating power."

TEAM 03
We See Around Every Corner

Most brokers handle the obvious items. We negotiate the things most clients don't even know to ask for: HVAC exclusivity, generator rights, signage above the 10th floor, ROFR/ROFO on adjacent space, lease buyout options. The fine print is where real value lives.

→ "We've saved clients millions on provisions they didn't know were negotiable."

TEAM 04
End-to-End Accountability

We don't hand clients off after the LOI is signed. We're in the lease negotiation, the TI process, the construction oversight, and we remain your resource throughout the tenancy. When your lease is up for renewal, we know your space and your business better than anyone.

→ "We're not deal-and-done. We're your real estate advisors for the life of your lease."

TEAM 05
Off-Market Access

A significant percentage of our deals are sourced before they hit the market. Our network of building owners, developers, and landlord contacts means our clients see opportunities — and have time to act on them — before they're public. In a recovering market, timing is everything.

→ "Some of our best deals never made it to CoStar. Our clients had a 60-day head start."

TEAM 06
Tech & Life Science Specialization

We understand the specific needs of tech and life science tenants: rapid scaling requirements, lab infrastructure, data center considerations, LEED and ESG priorities, flexible co-working hybrid strategies. We're not generalists. We speak your industry's language.

→ "We've done 50 life science deals. We know what Class B lab space really costs to build out."

Value Proposition #3

Why Tenant Rep Matters

Before you can sell yourself, you have to sell the concept. Many prospects don't fully understand what tenant representation is, why it's free, and what they're leaving on the table by going direct.

Free
Tenant rep costs the tenant nothing. Landlords pay 100% of broker commissions on both sides.
15–25%
Better overall lease economics when tenants use professional representation (CBRE data).
$MM
Lease value difference over 5–10 year term from TI, free rent, base rent, and concession negotiation.

The Core Tenant Rep Pitch — Memorize This

Tenant Rep Explanation Script

"Here's the thing a lot of companies don't realize: tenant representation costs you nothing. Landlords pay both sides of the commission regardless of whether you have a broker or not. If you walk into a negotiation without your own rep, the landlord's broker keeps the full commission — and they're legally obligated to serve the landlord's interests, not yours.

What you get with us is your own advocate — someone whose fiduciary duty is entirely to you. And because we do this every day, across every building in the Bay Area, we know exactly what the market is bearing, what landlords will accept, and what's negotiable that most people don't even know to ask for.

Companies we represent consistently walk away with more TI, more free rent, lower base rent, and better lease protections than they would have gotten going direct. That's not an opinion — it's what the data shows, and it's what our track record proves."

The Specific Things We Negotiate That Clients Miss

Tenant Improvement Allowance (TI)

Landlords routinely give 20–50% more TI to tenants represented by strong brokers. We know what TI is being given in comparable deals right now — and we use that data to benchmark and maximize yours. In a $5M buildout, even 10% more TI is $500K back in your pocket.

Free Rent Periods

We negotiate 3–12 months of free rent depending on market conditions and your leverage. In today's market, with vacancy still elevated in many submarkets, we're getting 6+ months of free rent on direct deals. That's your first 6 months of occupancy cost eliminated.

Renewal & Expansion Options

Locking in your right to renew at a capped rate, or your right of first offer on adjacent space, is priceless in a recovering market. By year 5 of your lease, these options could save you millions — but only if they were negotiated up front.

Operating Expense Caps & Audits

NNN leases expose tenants to uncapped operating expense increases. We negotiate caps on CAM increases, audit rights, and exclusions for capital improvements. Unchecked NNN escalation is one of the most common hidden cost blowups we prevent.

Termination & Contraction Rights

In a volatile business environment, the ability to exit or right-size your space is critical. We negotiate termination options, contraction rights, and sublease flexibility that most tenants never think to ask for — until they need them.

The Hidden Lease Clauses

Assignment rights, SNDA agreements, estoppel certificates, HVAC exclusivity, signage rights, parking ratios, relocation rights, co-tenancy provisions — each of these is a negotiable point with real dollar value. We fight for all of them.

Cold Outreach

Cold Call Scripts

Your goal on a cold call is not to close business. It's to earn 5 more minutes. Be human, be specific, ask one good question. Get them talking. These scripts are frameworks — not cages. Adapt to every conversation.

The Opening — First 20 Seconds

Standard Cold Open (Direct to Decision Maker)

"Hey [Name] — this is [Your Name] with CBRE. Quick question — do you have 90 seconds?"

If Yes →

"Perfect. I'm on the Moran Team at CBRE — we're one of the largest tenant rep teams in California, and I exclusively represent companies like yours on the tenant side. I've been tracking your growth — [something specific: funding round / headcount growth / job postings] — and wanted to reach out because companies in your position usually have real estate questions they haven't had time to address yet. When does your current lease come up?"

If Bad Time →

"Totally understand. When's a better time this week — morning or afternoon?"

Trigger Event Open (Post-Funding Round)

"Hey [Name], this is [Your Name] with CBRE. Congrats on the [Series X] — saw the news this week. I'm on the tenant rep side at CBRE, and I reach out to companies right after a funding announcement because that's usually when real estate starts getting complicated fast. Is your current space going to be able to support where you're headed over the next 12 to 18 months?"

Lease Expiration Open (When You Have Expiration Data)

"Hi [Name], this is [Your Name] with CBRE. I'm reaching out because I pulled your lease comps in [submarket] and it looks like your space at [address] may be coming up for renewal in the next year or two — is that right? [Listen.] Perfect. The reason I'm calling now and not 6 months from now is that the window to negotiate the best terms is actually opening right now, and tenants who start the process early walk away with significantly better economics. Have you had a chance to think about what you want your space situation to look like going forward?"

Referral / Warm Introduction Open

"Hi [Name], this is [Your Name] — I'm with CBRE on the tenant rep side. [Referral Name] suggested I reach out — we just helped his team find their new space in [area] and he thought you might be going through something similar. Do you have 2 minutes? I just have one quick question about your current setup."

The Elevator Pitch (30 seconds)

Core Elevator Pitch — Memorize This

"We're on the Moran Team at CBRE — one of the largest tenant rep teams in California. We exclusively represent companies on the tenant side of commercial real estate deals in the Bay Area. That means we do everything from finding space and running the negotiation, to managing the build-out and structuring renewal options years down the road.

What makes us different from just calling up landlords directly is that we know what landlords will accept, what concessions are available right now, and what terms most companies never think to negotiate. And our fee is paid entirely by the landlord — there's zero cost to you."

The Close for a Meeting

Closing for the Next Step

"Look — I'm not asking you to make any decisions today. What I'd like to do is a 30-minute market briefing — no obligation, no pitch. I'll pull together what comparable companies in your space are paying right now, what TI and free rent packages landlords are offering, and give you a clear picture of your options. You'll know exactly where you stand. Does next [Tuesday or Thursday] work?"

If Not Ready →

"Totally fair. Can I send you a quick note with the current market snapshot for [their submarket]? Then if anything changes or your timeline shifts, you have my number. What's the best email?"

Cold Outreach

Voicemail Scripts

Voicemails are not about closing — they're about creating enough curiosity that they call back or respond when you email. Keep them under 25 seconds. Reference something specific. Create a reason to connect.

Standard Voicemail (10–15 seconds)

"Hey [Name], it's [Your Name] with CBRE — [phone number]. I have some current market data on [their submarket] I think would be valuable given your lease timeline. Give me a call back when you have 5 minutes — [phone number again]. Thanks."

Post-Funding Voicemail

"[Name], this is [Your Name] from CBRE — [number]. Just saw [company's] funding announcement — congrats. I work exclusively on the tenant side and I've helped a few companies in your position navigate exactly this moment. I have 5 minutes of data that might surprise you. Call me back — [number]."

Market Intelligence Voicemail

"Hey [Name], [Your Name] from CBRE — [number]. I pulled the Q1 2026 data for [their submarket] and there's a window right now that most tenants aren't aware of yet. Would love 10 minutes to walk you through it. [Number]. Talk soon."

Voicemail Strategy

Leave a max of 2 voicemails per contact per cadence cycle. The goal isn't volume — it's pairing the voicemail with an email sent within 10 minutes of the call. Prospects who hear your voice and see your name in their inbox are 3x more likely to respond than email alone.

Cold Outreach

Email Templates

Keep emails short. No one reads 300-word prospecting emails. 4–6 lines max. One ask. Personalize the first line.

Cold Outreach

28-Day Outreach Cadence

This is the system. Discipline here is the difference between a full pipeline and an empty one. 12 touches across 28 days before recycling a lead. Never go dark. Never give up after 2 attempts.

The Core Principle

Most brokers give up after 2–3 attempts. Most B2B buyers need 7–12 touchpoints before they respond. If you follow this cadence, you will be in the top 5% of outreach quality in this industry — and it will show in your pipeline.

E
Day 1
Email #1 — Initial Outreach
Personalized intro email. Reference a trigger event (funding, job postings, lease expiry). Include one market insight. One clear ask: 20-minute call.
C
Day 2
Call #1 — Cold Call + Voicemail
Same day or next day after email. Leave voicemail referencing your email ("I just sent you something I think you'll find relevant..."). 20 seconds max.
L
Day 3
LinkedIn Connection Request
No message — just a connection request with your real headshot and proper title. Increases name recognition and future open rates significantly.
E
Day 7
Email #2 — Value Add
Do not follow up on your last email. Send fresh value: market stat, relevant deal comp, or a brief insight about their submarket. Short. No ask until the end.
C
Day 9
Call #2
Reference your email from Day 7. Try to get a live conversation. If voicemail: "I sent you the [submarket] market data earlier this week — happy to walk you through what it means for your lease." No voicemail if you already left one this cycle.
E
Day 14
Email #3 — Social Proof / Case Study
Reference a relevant deal you closed: "[Similar company] was in a situation like yours. We helped them negotiate [X months free rent / $Y TI] before the market tightened. Happy to share the story." Keep to 5 lines.
C
Day 17
Call #3 — Different Time of Day
Try early morning (7:45–8:30 AM) or late afternoon (4:30–5:30 PM). Decision-makers often pick up when gatekeepers are offline. Reference specific timing urgency if relevant.
L
Day 20
LinkedIn Message (if connected)
One brief message: "Hey [Name] — dropped you a couple notes on your real estate situation. Happy to send over the market snapshot if useful. Just reply here." Conversational. Not salesy.
E
Day 23
Email #4 — Urgency / Timing
Market-based urgency: "Prime availabilities in [submarket] have dropped 15% since Q3. Wanted to flag this before it gets harder to find options that fit your size range." Real urgency, not manufactured pressure.
C
Day 25
Call #4 — Last Live Attempt
Your final live call this cycle. If you get voicemail, leave one if you haven't in 2 weeks. Make it specific: "I have [a specific opportunity / data point] I think is worth 5 minutes."
E
Day 28
Email #5 — The Breakup
The breakup email gets the highest response rate of the entire sequence. Keep it gracious: "Closing the loop — will check back in a few months unless something changes on your end." Then recycle to a 90-day nurture sequence.
Day 90+
Re-Entry — Quarterly Nurture
Add to quarterly market update email list. Re-trigger full cadence if a new event fires (funding, hiring surge, submarket news). Never delete a lead — just re-classify and stay patient.
Discovery & Pitch

Discovery Questions

The broker who asks the best questions wins. Your goal in every discovery conversation is to uncover pain, timeline, and decision-making process. You're not pitching yet — you're diagnosing. Listen more than you talk.

Discovery Framework: PAIN → IMPACT → TIMELINE → PROCESS
  • Pain: What's wrong with their current situation? What are they worried about?
  • Impact: What's the business impact of that problem? How much is it costing them?
  • Timeline: When do they need to act? What happens if they don't?
  • Process: Who makes the decision? What does the approval process look like?

Opener Questions

Q
"Tell me about your current space situation — where are you today and how long have you been there?"
Gets them talking. Surfaces basic facts and tone around how they feel about their space.
Q
"What does your current lease look like in terms of timing — when does it expire and do you have any renewal options?"
Critical intelligence. This tells you urgency level immediately.
Q
"How well does your current space support where the business is going? Is it sized right, in the right location?"
Opens the door to pain without being direct about it. Most prospects will surface issues here.

Pain Questions

P
"Are there things about your current space that you'd change if you could?"
The gentlest form of pain surfacing. Almost everyone has something.
P
"What's been the biggest friction point with your space over the last year — for your team, for recruiting, for operations?"
Hits three pain categories: culture/retention, talent, and operations.
P
"Have you had trouble attracting talent to your current location or building?"
Huge pain point for tech and life science companies. Location and quality of space affects recruiting.
P
"If you renewed your lease today and didn't change anything, what would you be giving up?"
Forces them to articulate the cost of inaction.
P
"How do you feel about the rate you're paying per foot right now — do you know how that compares to the market?"
Often prospects have no idea they're overpaying. This opens the ROI conversation.

Growth & Future State Questions

G
"Where do you see headcount in 12 and 24 months? Have you modeled out the space implications?"
Connects real estate directly to their business plan. CFOs and COOs love this question.
G
"Is there a scenario where you'd want to expand into adjacent space — or would you prefer to have the optionality to shrink if needed?"
Reveals risk tolerance and opens the conversation about options and rights in the lease.
G
"Are you thinking single HQ, or are you considering a multi-location Bay Area strategy with hub and spoke?"
Surfaces portfolio complexity that broadens the scope of your engagement.

Process & Decision-Making Questions

D
"Who else is involved in making a decision like this — is it you, the CFO, the board?"
Maps the buying committee. You need to know who the real decision-maker is.
D
"Have you worked with a tenant rep broker before? What did that experience look like?"
Tells you their familiarity level and any baggage from past relationships.
D
"Is there a timing forcing function on your end — a lease event, a fundraise, a board mandate?"
Urgency is your friend. Uncover it. Real urgency accelerates everything.

Life Science-Specific Questions

L
"What are your BSL requirements, and does your current space accommodate your full program?"
Biosafety levels are non-negotiable for many life science tenants. Understanding this scopes the search.
L
"What's your wet/dry lab ratio today, and do you expect that to shift?"
Directly impacts what buildings are viable. Shows you understand the business.
L
"Have you modeled out what a vanilla shell vs. a fully fitted lab would cost to build out in today's construction environment?"
Positions you as an expert. Opens the TI conversation naturally.
Discovery & Pitch

Pain → Value Prop Map

When you hear a specific pain in discovery, this is the value prop you deploy. Match their words to your answer. Every problem has a counter.

Pain Heard
"We're running out of space — we've grown faster than expected."
Your Response

"That's the most common thing we're hearing from companies at your stage right now. The good news is there's still real leverage in the market, but it's moving. We'd want to look at three things simultaneously: whether you can expand in place (right of first offer is worth its weight if you don't have it), whether there are sublease options adjacent to you that aren't publicly listed yet, and what a direct deal looks like for the size you'll need in 18 months. The worst outcome is getting caught without options when you need them most. Let's start now while you have time."

Pain Heard
"Our lease is up in 18 months and we're not sure if we want to renew or move."
Your Response

"That ambiguity is actually leverage — and 18 months is the perfect amount of time to use it well. Here's what I always recommend: start the market survey now, even if you think you're staying. The moment your landlord sees you're serious about alternatives, the renewal conversation changes completely. We've had clients go into renewal talks committed to staying and walk out with 6 months free rent and a $100/SF TI they never expected — simply because the landlord feared competition. Don't negotiate a renewal without a real alternative on the table."

Pain Heard
"Our space is fine but we're paying too much and the lease is above market."
Your Response

"That's actually one of the most fixable situations in today's market. We're seeing landlords agree to mid-lease restructures — particularly where there's 2+ years left and they want the credit certainty. We go to the landlord with market comps showing what comparable tenants are paying, propose a blended rate with a term extension, and in exchange they reset your rent to market or below. It costs you nothing to explore. And if they don't play ball, at least you know — and you have a clean record of trying when renewal time comes."

Pain Heard
"We need to attract better talent — the office isn't helping us recruit."
Your Response

"Space is a recruiting tool. The data is unambiguous — especially in tech and life science, where the best candidates have choices. What we find is that the flight to quality is very real right now. Trophy buildings and Class A in premium locations have waiting lists, but Class A and Class B in the right submarkets have both availability and landlord flexibility. The question isn't just rent per foot — it's what is this space worth per employee in terms of attraction, retention, and productivity. We can model that out for you. The ROI on a better office is often bigger than the rent delta."

Pain Heard
"We're not sure how much space we need — hybrid work has made headcount planning really hard."
Your Response

"You're in good company — this is the #1 issue for companies right now and it's exactly why flexibility provisions matter so much. What we negotiate in these situations is built-in optionality: contraction rights that let you give back space after year 2 or 3, expansion options if you grow faster than expected, and lease terms with early termination provisions if the business pivots. The solution isn't to wait until you have perfect visibility — it's to structure the deal so that uncertainty doesn't cost you. That's exactly what we know how to do."

Pain Heard
"We have subleased space we can't fill and it's a drag on our P&L."
Your Response

"This is actually something we handle directly. Between the CBRE platform — which touches every major tenant requirement in the Bay Area — and our network of companies actively looking for short-term and plug-and-play solutions, we can position your sublease to the right audience fast. Beyond just finding a subtenant, we also look at whether the landlord would be willing to buy back the space, which eliminates the liability entirely. And while we're at it, we can look at restructuring your direct lease so the whole situation costs you less. There are usually 2–3 angles worth exploring simultaneously."

Discovery & Pitch

Objection Handling

An objection is not a rejection — it's a question in disguise. The best brokers treat every objection as an opportunity to demonstrate expertise. Never argue. Acknowledge, then redirect.

Objection
"We already have a broker / we're working with someone."
Your Response

"Totally respect that — how long have you been working together, and are they local Bay Area? [Listen.] Good to know. I'm not here to displace anyone — I just want to make sure you have the strongest team possible when you're making this decision. If you're happy with your coverage, great. But if you ever want a second opinion on the market data or a fresh set of eyes on a deal structure, that's exactly what I'd offer. No strings attached. Is there a deal active right now, or is this more future-state?"

Objection
"We handle real estate directly — no brokers."
Your Response

"Completely understand — a lot of the companies we work with have tried that approach. The thing worth knowing is that when you go direct, the landlord's broker keeps the full commission. So the question isn't whether you pay for representation — you do either way. The question is whether someone's advocating for you or for the landlord. We're free to you. And we typically deliver 15–25% better lease economics on rent, TI, and concessions than direct deals, which on a 5-year lease at your size is often 7 figures. Hard to justify going without us once you see the math."

Objection
"Now isn't a great time — we're focused on other priorities."
Your Response

"Totally fair. When is your lease up? [Get the date.] Here's the thing — the one thing I'd hate to see is your lease expire or roll over without you knowing what leverage you had available. The market is moving. The deals that are getting done today won't look the same in 12 months. I'm not asking for a big time commitment — just 20 minutes to give you a market snapshot. You can decide if it's worth more of your attention from there. Does [specific date] work?"

Objection
"CBRE is a big firm — I want a boutique that'll give us more attention."
Your Response

"That concern makes complete sense and I hear it often. The difference between us and a boutique is that with us you get the institutional resources — market data, research, project management, legal support — and the senior attention. On the Moran Team, you'll deal with me and [senior partner] directly on your transaction. You're not getting passed to a junior analyst. The boutique comparison breaks down when you're in a negotiation and you need the landlord to take you seriously. Our deal volume commands respect in this market that boutiques simply can't match."

Objection
"The market is still soft — we can wait."
Your Response

"The data actually doesn't support waiting anymore — at least not in the submarkets where quality companies want to be. Prime vacancy is at 14.5%, compressing fast. In Q1 2026, San Francisco leasing was up 43% year-over-year — the best number since 2019. The tenants locking in deals right now are capturing free rent and TI packages that will disappear as the recovery accelerates. The window to negotiate from strength exists today. It may not in 18 months. I can show you exactly where the market stands — takes 20 minutes. Want to see the data?"

Objection
"Why should we pick you over [competitor broker]?"
Your Response

"Honest answer: the broker matters as much as the firm. What you're getting with me is [your specific deal record / market focus / industry specialization]. On top of that, you're on the CBRE platform — which means the most comprehensive market data in the industry, landlord relationships that translate directly into deal quality, and a team behind me that covers every aspect of a real estate transaction. I'd rather prove it to you on one deal than make promises. Give me a chance to run a market survey for you — the quality of what we put together will speak for itself."

Deal Execution

Deal Cycle Stages

Click each stage to see exactly what needs to happen, who does what, and how you move the deal forward.

01
Lead
02
Contacted
03
Discovery
04
Proposal
05
Touring
06
Negotiating
07
Signed
Stage 1: Lead
Goal: Identify, qualify, and prioritize

Lead Sources

  • CoStar — lease expiration data, 12–24 month horizon
  • Crunchbase / LinkedIn — funding rounds, headcount growth
  • Company job boards — hiring surge = space need
  • LinkedIn Sales Navigator — title-based prospecting (CFO, COO, VP Ops, Office Manager, Head of People)
  • Referrals — always ask existing clients for 2 names
  • CBRE deal flow — companies you've toured other buildings with

Qualification Criteria

  • Lease expiration within 24 months: HOT lead
  • Headcount growth 20%+ in 12 months: WARM
  • Funding round in last 90 days: HOT
  • Sublease space listed: WARM (in distress)
  • No expiration data / stable: COLD (nurture)

CRM Actions

  • Log company, contact, source, and trigger event
  • Set follow-up reminder for 28-day cadence start
  • Tag by industry and submarket
Stage 2: Contacted
Goal: Get a live conversation

Your Actions

  • Initiate 28-day outreach cadence (email + calls + LinkedIn)
  • Research the company thoroughly before first contact
  • Personalize every touchpoint — generic gets deleted
  • Vary channels and timing — try early AM and late PM
  • Pair every call with a same-day email

Success Criteria to Advance

  • Live conversation established (phone or in-person)
  • Decision-maker identified and engaged
  • Interest level confirmed (not just polite)
  • Discovery meeting scheduled

If Stuck

  • Try a different contact at the company (EA, Office Mgr)
  • Use a referral introduction if possible
  • Move to quarterly nurture after full 28-day cadence with no response
Stage 3: Discovery
Goal: Understand their situation, uncover pain, and establish yourself as the expert

Discovery Meeting Agenda (30–45 min)

  • Current space overview (size, location, rent, expiration)
  • Business trajectory — headcount, growth plans
  • Pain points with current situation
  • Decision-making process and key stakeholders
  • Timeline and urgency drivers
  • Budget parameters (if they'll share)
  • Previous brokerage experience

What You Deliver in This Meeting

  • High-level Bay Area market briefing (5 slides max)
  • Submarket-specific data relevant to them
  • Your team's credentials and relevant deal examples
  • A clear recommendation on next step (market survey)

Advance Criteria

  • Exclusive or exclusive-track engagement established
  • Requirement defined (size, submarket, timeline)
  • Decision-maker aligned and bought in
Stage 4: Proposal / Market Survey
Goal: Present options and create competitive pressure among landlords

Your Actions

  • Build comprehensive market survey (8–15 options)
  • Include direct, sublease, and renewal-as-alternative
  • Pull full building specs, landlord profiles, and concession history
  • Run financial analysis: NPC comparison across options
  • Present survey with recommendation — don't just list options
  • Identify top 3–5 for touring

Presentation Best Practices

  • Always lead with your recommendation — don't make them read 15 comps without guidance
  • Build a compelling renewal alternative — even if they want to stay, leverage requires options
  • Include a "market timing" section — why now vs. waiting
  • Price at NPC (net present cost), not just face rent
  • Know your "story" for each building before presenting
Stage 5: Touring
Goal: Narrow to finalist options and generate competitive tension

Tour Management

  • Set the agenda in advance — no surprise pivots on tour day
  • Pre-brief client on each building: strengths, weaknesses, landlord situation
  • Coordinate a tight tour schedule — 3–4 in a day maximum
  • Take notes on client reactions in real-time
  • Ask debriefing questions after each tour: "What did you like? What concerned you?"
  • Follow up same day with tour recap and your read

Creating Competitive Tension

  • Signal to top 2–3 landlords that you're running a competitive process
  • Never let landlords think they're the only option — even if they are
  • Use timing urgency authentically: "My client is making a decision in the next 30 days"
  • Issue RFPs to all finalists simultaneously — not sequentially

Advance Criteria

  • 2–3 finalist spaces identified
  • RFPs issued to shortlist
  • Client decision timeline confirmed
Stage 6: Negotiating
Goal: Maximize concessions across all economic and legal terms

LOI Negotiation Priorities

  • Base rent: Benchmark against real comps, not asking rent
  • Free rent: Target 1 month/year of lease term. Push hard.
  • TI allowance: Get above-market TI. Know construction costs cold.
  • Term: Shorter term in uncertain market, longer if locking in low rent
  • Renewal options: Fair market value with cap, or fixed rate options
  • Expansion ROFO/ROFR: Right to adjacent space as you grow
  • Termination option: Mid-lease termination with defined penalty
  • Contraction right: Ability to give back % of space

Lease Negotiation (Post-LOI)

  • Keep competition alive through lease negotiations — don't stand down too early
  • Negotiate NNN caps (3–5% annual cap on CAM increases)
  • Negotiate audit rights on landlord's operating expense statements
  • Negotiate assignment/subletting flexibility (key for startups)
  • Lock down TI disbursement timing and process
  • Review relocation and landlord's right to relocate clauses
  • Confirm SNDA and ATTORN agreements with lenders

Coordinate with Legal

  • Brief tenant's attorney on key negotiated business terms before they review
  • Flag non-standard or punitive clauses proactively
  • Stay in the loop on every round — don't disappear post-LOI
Stage 7: Signed
Goal: Deliver on commitments and deepen the relationship

Post-Signing Actions

  • Send congratulations and document summary to client
  • Introduce project management / construction resources if needed
  • Monitor TI disbursement milestones with client
  • Set calendar reminders for: option exercise dates, renewal windows, expansion option expiry
  • Schedule 6-month check-in post-move-in
  • Request 2 referrals — "Who else should I know who might be going through this?"

Long-Term Account Management

  • Proactive annual real estate review (market conditions + their situation)
  • Alert them to sublease opportunities adjacent to their space
  • Flag market movements that affect their renewal strategy early
  • Stay connected on the business — know their news before they call you
  • Be their advisor, not just their transaction broker

Churn Prevention

  • The #1 reason clients switch brokers: feeling forgotten between deals
  • Touch every client at minimum quarterly, more often for lease events
Deal Execution

Negotiation Playbook

The lease negotiation is where we earn our commission. Know every lever, every concession, and every landlord pressure point. This is where the Moran Team's dual-sided knowledge is the unfair advantage.

The Concession Hierarchy — Priority Order

Priority 1
Tenant Improvement Allowance

The single highest-value concession. TI directly funds your buildout and reduces capital expenditure. In today's market, we're targeting $80–$150+/SF for Class A office depending on the build. Life science can be $200–$400+/SF. Always push here first. A $10/SF improvement in TI on 10,000 SF = $100,000 in your pocket.

TACTIC: Know construction costs cold. Show landlord exactly what it takes to make the space work — they can't lowball you if you have a real number.

Priority 2
Free Rent

Currently negotiating 6–12 months on direct deals in SF, Peninsula, and South Bay. One month per year of lease term is a solid benchmark. Free rent is economically equivalent to a rent reduction but landlords grant it more willingly because it doesn't show up in comps. Always push for both free rent and TI — these are independent levers.

TACTIC: Structure free rent at the front of the lease (construction period + ramp-up), not at the back. Cash flow in year 1 matters most.

Priority 3
Base Rent

Always negotiate off market comps, not off asking rent. Asking rent is a fiction. What matters is what comparable companies in comparable buildings signed for in the last 6 months. CBRE's proprietary comp data is our unfair advantage here. The spread between asking and effective rent can be 15–25% in today's market.

TACTIC: Run an effective rent analysis (base rent minus TI amortization minus free rent value) to show the true economic comparison across options.

Priority 4
Operating Expense Caps

On NNN leases, uncapped operating expense escalations can be devastating over a 5–10 year term. We negotiate annual caps of 3–5% on controllable expenses, audit rights, and exclusions for capital improvements that should be landlord's obligation.

TACTIC: Pull historical OpEx for the building from prior tenant or public records. If costs have been escalating, quantify the exposure — then negotiate the cap hard.

Priority 5
Renewal & Expansion Options

Always negotiate: (1) Right to renew at a capped or fixed rate, (2) ROFO on adjacent suites that become available, (3) Right to expand at predetermined pricing if growth accelerates. These options have enormous asymmetric value — you only use them if they benefit you.

TACTIC: In a recovering market, lock in your renewal options at favorable terms now. In 3–4 years, you'll be very glad you did.

Priority 6
Termination & Contraction Rights

Negotiate a termination option (typically exercisable after year 3–4 with 12 months notice and a defined penalty — usually unamortized TI + a few months rent). This is your insurance policy against business changes. For startups especially, this is non-negotiable.

TACTIC: Frame it to the landlord as a credit quality issue — "We want to sign a longer term, but only if we have the optionality to right-size if the business changes. Help us get comfortable."

Landlord Intelligence — Know Their Pressure Points

Signs of Landlord Pressure (= Tenant Leverage)

• Building loan covenant / maturity coming due
• High vacancy in building (25%+)
• Long-term vacancy in specific suite
• Recent large tenant departure or downsizing
• Landlord recently acquired at high basis — needs cash flow
• Competing buildings offering aggressive concessions nearby

Signs of Landlord Strength (= Less Leverage)

• Trophy asset, nearly full
• Multiple competing RFPs on same space
• No loan maturity pressure
• Strong institutional ownership
• Recent significant deal at or above asking

The Dual-Representation Advantage

Because the Moran Team represents major landlords as well as tenants, we know which buildings are under financial pressure, which landlords are motivated vs. patient, and where the deals are getting done vs. where they're getting stuck. Use this intelligence on every tenant deal — it's an unfair advantage that pure tenant-rep firms will never have.

Account Management

Client Lifecycle & Retention

Closing a deal is the beginning of the relationship, not the end. The brokers who build generational client relationships — and generate referrals — are the ones who stay in touch, stay relevant, and anticipate needs before they're voiced.

The Annual Client Review

Annual Review Call / Meeting (15–30 minutes)

"Hey [Name], I want to set aside 20 minutes just to check in on your real estate situation — not because anything's urgent, but because the market has moved and I want to make sure you have the right picture heading into the year.

A few things I want to cover: (1) How your space is working for the business right now, (2) Where your key lease dates are and what decisions you'll want to be making, (3) What the market looks like in your submarket — because it's changed since your last deal, and (4) Whether there are any proactive moves that would benefit you.

Even if the answer is 'nothing to do right now, we're good,' I'd rather us both know that clearly than have a situation sneak up on us."

Client Touch Calendar

Monthly

Send relevant market news, deal intel, or submarket update. 2–3 lines max. Keep it useful. If there's nothing of value, skip this month — don't send noise.

Quarterly

Brief check-in call or email. "Anything changed on your end? Wanted to flag [specific market development] that I thought was relevant to your situation."

Annually

Full strategic review. Pull their lease dates, run market comps, prepare a brief state-of-the-market for their submarket. Deliver it in person or on video. This is what separates an advisor from a vendor.

Referral Generation

The Ask — When and How to Request Referrals
  • Best time to ask: Immediately post-signing, when they're most satisfied. Also at move-in, when the space looks great.
  • The language: "Who else in your network — investors, other founders, companies in your building — should I know? I'd love a warm intro if there's anyone who might benefit from what we do."
  • Make it specific: "Do you know anyone who's raising money and will be thinking about space? Anyone whose lease is coming up? Anyone who's unhappy with their current broker?"
  • Always follow up on referrals fast: A warm intro has a 48-hour half-life. Call the same day.

Churn Prevention Red Flags

The North Star

Your goal is to be the first call they make when anything real estate-related comes up — a lease question, a friend who's looking for space, a podcast they heard about the market. That comes from being consistently useful, consistently present, and consistently honest. It takes years to build and 90 days of silence to lose.